Help centre
Quick answers, and every policy in one place.
How do the two zones work?
The Kids Zone (ages 5–17) is free and completely separate. The 18+ zone requires an account registered as 18 or older, and access is enforced by database rules, not by hiding buttons.
Is the Kids Zone really free?
Yes. Every Kids Zone game is free, ad-free and has no open chat.
How do I cancel Premium?
Open Membership from your profile and cancel. Access continues until the end of the paid period.
I found a bug or a rule-breaker.
Use Send feedback for bugs and Report a player for conduct. Both reach the moderation team.
Policies
- Privacy PolicyWhat we collect, why we collect it, and how we protect it.
- Terms of ServiceThe rules for using Solo Gaming Hub.
- Children's PrivacyExtra protections for players under 18.
- Parental ControlsTools for parents and guardians.
- Community GuidelinesHow we keep play friendly.
- Age Rating PolicyHow every game is rated.
- Subscription TermsBilling, renewal and cancellation.
- Refund PolicyWhen we issue refunds.
- Contact UsHow to reach the team.